Services

By initiating service with New Mexico Poop Scoop Professionals, you agree to the following terms and conditions.

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Payments and Billing

• All payments are processed through a secure client portal.

• Clients must have a valid credit or debit card linked to their account prior to service. Invoices are generated automatically and charged according to the billing schedule selected at signup.

• Billing occurs on the 1st of each month, unless otherwise agreed to by both parties.

• Receipts are sent electronically.

• If payment information is not on file at the time of service, the cleanup may be skipped or rescheduled to the next available date.

Free Initial Cleanup

• To qualify for the free initial cleanup a customer MUST PAY FOR ONE MONTH OF ANY SERVICE AT FULL PRICE, in advance. Their second month's bill will be prorated and due on the 1st of the month.

Billing Schedule

• Recurring services are billed monthly in advance on the 1st day of the month, unless otherwise agreed to by both parties.

• Initial or one time cleanups are billed immediately prior to service, day before service).

• Recurring services following an initial cleanup may be prorated for the remainder of the billing period.

• All services billed for a given billing period are refundable once that period begins.

Cancellations and Subscriptions

• Clients may cancel service at any time.

• Subscription plans are fully refundable, with prorations.

• If a client cancels mid billing cycle, service may stop immediately, and a prorated refund may be requested.

Scheduling and Arrival Times

• Specific arrival times are not guaranteed.

• Service may occur anytime during normal operating hours.

• Routes are optimized daily for efficiency. Clients may receive a text notification  ten (10) to forty (40)  minutes prior to arrival.

• Service days are generally consistent. Any permanent changes will be communicated in advance.

Access to Yard and Pets

• Clients do not need to be home during service.

• Clients are responsible for providing safe and unobstructed access to the yard, including unlocked gates.

• Dogs may be present during service if they are friendly and non aggressive.

• Unsafe or aggressive animals must be secured prior to arrival.

Holidays and Weather

• If service falls on a major holiday or is impacted by severe weather, service will be rescheduled.

• Accumulated waste may result in a longer cleanup on the following visit.

Equipment and Sanitation

• Equipment is disinfected regularly using appropriate cleaning products to reduce the spread of germs between properties.

Photos and Service Verification

• Photos may be taken before or after service for quality control, verification, and record keeping purposes.

Privacy Policy and Information We Collect We may collect personal information including

• Name

• Address

• Email

• Phone number

• Pet and yard details

• Billing information

• This information is used solely to provide and improve services.

Use of Information Personal information may be used to

• Provide services

• Process payments

• Send service updates

• Send promotional or informational communications

• Sharing Information

Customer information is not sold.

• Information may be shared with trusted third party providers for payment processing, communication tools, analytics, or operational support.

• Information may be disclosed if required by law.

Marketing Communications

• By initiating service, clients may receive emails or text messages related to service updates or promotions.

• Clients may opt out at any time by replying STOP to text messages or using unsubscribe links in emails.

• Message and data rates may apply.

Data Security

• Reasonable measures are used to protect personal information. No online system can guarantee complete security.

Changes to Terms

• Terms may be updated periodically. Continued use of services constitutes acceptance of updated terms.

Termination of Service

• Either party may terminate service at any time in accordance with these terms.

Agreement

• By scheduling or receiving service, the client acknowledges and agrees to these terms and responsibilities.